The NetSuite Functional Consultant is responsible for delivering implementation services to NetSuite customers in a post-sales context. Collaborating with the Consulting Delivery team, the role involves swiftly assessing customer needs, devising innovative solutions, and implementing them to ensure customer satisfaction. A key focus is helping customers optimize their business operations, continuously enhancing their satisfaction and loyalty. You’ll work with tight timelines and manage a full customer portfolio.
Career Level - IC3
- Providing implementation services to new and existing NetSuite customers.
- Documenting and validating customer’s business requirements and mapping them to NetSuite functionality.
- Conducting consulting sessions and documenting them with meeting minute summaries.
- Attending internal project meetings and providing status updates on progress of activities and deliverables.
**Contribution to Delivery Excellence.**Contributes to delivery excellence by documenting solutions best practices and participates in the NetSuite SME program. Also supports the sales cycle when needed.
**Continuous Education.**Contribute to internal knowledge base and stay updated with new product upgrades.




**Problem Solving.**The consultant can handle most situations independently and have a passion for customer service, skilled in problem-solving, decision-making, and implementing solutions in the NetSuite environment. Also, is adept at documenting and escalating issues as necessary.
**Decision Making.**The role requires strong decision-making abilities, including influencing customers to modify current business practices and managing scope and expectations with the customer.
**Soft Skills.**The consultant should have strong communication and presentation skills, and the ability to establish credibility and rapport with stakeholders. Serve as a trusted advisor communicating effectively with functional and technical stakeholders.
**Experience.**Ideally, should have 8+ years’ experience with a consulting firm or software provider, and 3+ years in a NetSuite Functional Consultant role.
**Education.**Bachelor’s degree, preferably in Accounting, Business Management, Industrial Engineer, or Management Information Systems. A master’s degree or post-graduate is a plus.

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