**Job Profile Summary**:
**Key Responsibilities**:
- Contributes to vision for Travel, Expense and Corporate Card program and team.
- Develops, implements and manages the program’s policies, procedures and processes (including internal controls and systems).
- Leads the development and implementation of continuous improvement and process efficiency within the program.
- Develop, monitor and enforce employee expenses, corporate travel and credit card policies.
- Manage employee reimbursement process inclusive of managing systems and assisting ongoing processing.
- Proactively identifies, communicates and resolves risks and issues within the program.
- Escalates any significant issues to upper management for resolution.
- Manages and provides guidance, leadership, coaching and training to team.
- Develops robust training documentation and confidently designs and conducts end-user training sessions for the program.
- Provides program guidance and assistance to business partners (e.g. travel arrangements, targeted procurement).
- Analyzes activities related to timely, cost-effective planning and quality control of program operations.
- Benchmarks with peer companies and/or industry associations to keep abreast of new changes, challenges and opportunities.
- Participates in enterprise projects related to the program,



to ensure that appropriate requirements are developed based on a solid understanding of the impacted systems and the transaction flow.
- Manages relationships with program suppliers (includes contract negotiations, compliance, controls, budget management and SLA oversight).
- Develop reporting to share results with leadership business partners (inclusive of spend plus volume trends, exception reporting, budgeting and forecasting).
- Other Incidental tasks related to the role, as necessary.
- Manage team and oversee gathering and interpreting complex data
**Knowledge and Skills**:
- Extensive knowledge of travel booking tools such as Concur.
- Strong understanding of computing tools, such as databases, and spreadsheets
- Extensive knowledge of Travel and Expense practices
- Analytical Skills
- Contract Management
- Integral Trade Compliance
- Sourcing/Supplier Management
- High SchoolDiploma or regionalequivalent required
**Education and Experience**:
- High SchoolDiploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
- 7 - 9 years of relevant work experience
- People management experience not required, but highly preferred
LI-AW2
**About Rackspace Technology**
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📌 Manager, Travel and Expense (Hybrid - Cdmx) (Ciudad de México)
🏢 Rackspace
📍 Ciudad de México