We are seeking a dedicated **Network Support Engineer** to join our dynamic team.
**Responsibilities**
- Maintain resolution times as outlined by SLOs
- Achieve high customer satisfaction ratings in line with quality standards
- Utilize troubleshooting tools and techniques to identify root causes and provide customer-facing assessments
- Document classification of problems and preventative actions for further analysis
- Contribute to bug resolution by filing detailed issue reports and assisting engineers
- Manage community-related tasks as assigned
- Address customer-specific requirements, providing solutions concerning product features
- Adhere to notification and escalation protocols
- Maintain communication standards with business involving operational matters
**Requirements**:
- 2+ years of experience in support projects and/or 24x7 environments
- Advanced English proficiency (B2+/C1)
- Strong skills in customer service and experience, effective communication
- Ability to work collaboratively in a global team environment
- Expertise in Networking, TCP/IP troubleshooting, DNS, and IP routing
- Knowledge of interconnect on-prem networking, VPN, routing, BGP, load balancers, and CDN
- Familiarity with packet capture and analysis tools like tcpdump and wireshark
- Intermediate understanding of Linux/Unix, command line, system constraints, and Linux/Unix operations
- Competency in APIs, System Design, and Web Technologies including HTTP and Authentication
- Basic familiarity with web technologies and troubleshooting, webservers & frameworks, and Docker
- Proficiency in clearly communicating technical content and advice
- Fluent English skills at a B2+ level
**We offer**
- Career plan and real growth opportunities




- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Network Support Engineer (Guadalajara)
🏢 Epam Systems
📍 Guadalajara