Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.
- Call and receive calls of business and residential customers to assist in service requests or problem solving.
- Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.
- Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.
- Assist, support, review, and check data center.
**Requirements**:
- Languages: English and Spanish.
- Intermediate knowledge in networks and telecommunications.
- Self-taught.
Desirable
- Itil 4
- Customer service experience
- Great spelling and grammar.
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $12,500.00 - $20,000.00 al mes
Pago complementario:
- Bono de asistencia
- Bono de puntualidad
Escolaridad:
- Primaria (Deseable)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Noc Engineer (Heroica Nogales)
🏢 Ngx Networks
📍 Heroica Nogales