Descripción y detalle de las actividades
Provides new and existing customers with the best possible service in relation to customer inquiry classification and
- High School diploma or equivalent.
- 1 year of job-related experience.
- Bilingual in English & Spanish, 90% written, 95% spoken.
- Good verbal and written communication skills.
- Basic computer skills
- Understands customer preference needs and concerns.
- Previous experience following standard work procedures with a moderate degree of supervision.
- Ability to identify a problem and or issue, and be able to escalate to the manager when needed.
- Time management and prioritization, timely follow skills.
- Strong attention to detail in a highly dynamic and changing environment.
- Build relationships and collaboration with other departments, team player, willing to share job knowledge.
- Demonstrates the ability to listen to others and integrate alternate points of views in resolving an issue.
- Receptive to coaching and constructive feedback.
- Identifies problems and root causes for solutions.
- Manufacturing environment experience
Experiência y requisitos
**Responsibilities and Authority**
- Categorized timely and accurate Pega cases according to standard work procedure.
- Reviews incoming orders to identify the correct department to categorize it.




- Understands the need for escalation to leadership relative to barriers that impede case categorization.
- Inform management of any systems malfunctioning so it’s quickly addressed.
- Follow up on undeliverable orders with the customer to collect the correct shipping address
- Accountable to hit team metrics including Triage accuracy and cycle time.
- Accountable to hit individual metrics including quality and productivity
- Collaborates cross-functionally with Customer Service and Quality.
- Performs core job responsibilities with limited supervision and in accordance with standard operating processes.
- Active engagement on daily management meetings.
- Other tasks assigned
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Bonos anuales
- Comedor
- Transporte
- seguro de vida
- fondo de ahorro
- seguro de gastos médicos
- Servicios medicos en planta
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Temporal
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Horario**
- Tiempo completo
- Turno Matutino
- Lunes a viernes
**Estudios** Carrera técnica
**Inglés**Hablado: Intermedio, Escrito: Intermedio
**Disponibilidad p. viajar** No

📌 Order Management Associate (Pacifico, Tijuana)
🏢 Brady Mexico S. De R. L. De C. V
📍 Tijuana