**Summary**:
**Responsibilities**:
- Answers contacts from store AutoZoners and provides appropriate support and information based on the request (i.e. E-Commerce, E-Ordering, billing, automotive and parts, diagnostics, etc.)
- Feeds ticketing systems with detailed information to record Customer interactions to provide other business units with information to update and enhance AutoZone's tools, processes, and procedures
- Provides information, solutions, and areas of opportunity to management team. Supports the Customer Service team to fully resolve Customer requests requiring advanced knowledge (E-Commerce, E-Ordering, billing, automotive and parts, diagnostics, etc.)
- Attend and/or host trainings, meetings and mentorings to maintain knowledge updated and receive/provide feedback. Advanced research, troubleshoot,



cross reference part numbers for Customer satisfaction
**Requirements**:
- Level of formal education: A formal training program after high school
- Area of study: Automotive technology and repair, automotive dealership programs, vehicle repair and installation.
- Years of experience: Two to three years.
- Type of experience: High-End Automotive & Parts experience, experience in a Customer service contact center.
- Special certifications or technical skills: Fluent in English & Spanish. AMPSAS or ASE certification.
- Other/preferred: Excellent written and oral communication skills, able to multitask.

📌 Customer Service Specialist (Chihuahua)
🏢 AutoZone
📍 Chihuahua