In 2023 Sandoz will become an independent organization! As the global market leader in generic and biosimilar medicines, Sandoz steps forward from a position of strength. Those who join Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be races with genuine impact! This is one of those roles!
Are you ready to make a difference?
**Major accountabilities**:
- Bring support to the different sales channels and áreas that Order Management (OM) provides services.
- Manage and control order management processes reception, capture, follow-up and resolution of incidents related to order processing and issuance of Financial and Operational Credit Notes in SHAPE.
- Attend and schedule meetings with the different business areas to solve incidents and promote process improvements being an active part of them.
- Support to Internal and External customers of the different BUs that OM attends (Key Interactions) as well as to wholesalers and several customers.
- Generate and analyze different kinds of reports (Cockpits, Billing, Cut Sales, Orders Processed, Pending Report, Denied Report, etc.) that contribute to the follow-up of the operation and decision-making.




- Ability to challenge the Quo status to standardize and streamline processes according to the guidelines established by Novartis aimed to optimize time and resources that could generate savings for the company.
- Collaboration in local and integral projects on process improvements.
- Administration and control of 3 Way Match (reporting and digital archive). Maintain updated controls and policies of OM processes without deviations.
- Attend and bring support to specific or special requirements that may have an impact on the daily operations of the area and the company (internal and external audits).
Key Performance Indicators (KPIs)
- Internal customer satisfaction with quality, appropriateness, and timeliness of financial analyses provided
- Customer satisfaction of service delivery and process specific KPIs in accordance with
**Skills**:
- Being resilient Breakthrough Analysis
- Compliance And Controls.
- Continuous Learning (Dyn. Knowledge Development) Interpersonal Savvy
- Continuous Process Improvement.
- Critical Thinking.
- Data Cleansing Normalization.
- Embracing Change.
- Operational Excellence
- Rapid Problem Solving.
- Reporting.
- Resilience.
- Tax.
- Vision & Purpose (Strategy to Story)
Languages:
- English
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📌 Order Management Specialist (Baja California Sur)
🏢 Sandoz
📍 Baja California Sur