**Application Support Lead**
- ___________________________________
Location: Mexico
Type: Full Time
Department: Technology
- ___________________________________
**Summary**
**Responsibilities**
- Manage a team of support engineers
- Support role diagnosing and fixing coding issues within defined SLAs
- Work closely with the engineering team to drive resolution of client issues
- Influence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analytics
- Create documentation, runbooks, and code snippets to share with clients and internal engineering teams
- Execute on support issues while also building out the function and automating resolution of repeat issues
**Eligibility Requirements**
- Overall technology experience
- Ability to read Python or Java code and light programming
- Must be comfortable coding in debugging API calls, writing quality-of-life snippets for clients,



creating scripts for debug tooling
- Hands on experience in a support role
- Experience or keen to learn about financial markets
- Strong analytical, problem solving, and troubleshooting abilities
- Strong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences at all levels within technical and business organizations
**About eClerx**
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

📌 Application Support Lead (México)
🏢 eClerx
📍 México