**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of general GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:
Samsara's Enterprise Services team uses a data-driven tech touch and low touch approach to guiding our largest customer segment, ensuring they adopt Samsara and continuously gain business value from our products. We use data and automation to ensure all customers receive a high level of service and onboard to our platform successfully.
As the Manager of the Enterprise Implementation team, you will improve our implementation motions, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture. This position is remote based in Mexico.
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores,



reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
- **You're energized by our opportunity.**Our vision to digitize large sectors of the global economy requires your full focus and best efforts to generate**creative, ambitious ideas for our customers.
- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
**In this role, you will**:
- Hire, onboard, and develop strong talent
- Manage individual performance
- Deliver results across team KPIs and org level OKRs
- Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
- Lead from the front with a willingness to get hands dirty
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
**Minimum requirements for this role**:




- 2+ years of experience managing a team
- Experience implementing a scaled (tech touch or low touch) onboarding or account management program. SaaS experience preferred.
- This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
- Experience with a customer success CRM such as Gainsight or Totango
- Solutions-oriented with strong problem solving skills
- Comfort in a fast-paced, change-heavy environment
- Strong bias for action, the ability to think big, with insistence on high standards
- Bachelor's degree from a 4-year institution
- Spanish and English fluency
- Has strong bias for standardization & automation, the ability to think big, with insistence on high standards
- Thrives in a fast-paced and change-heavy environment
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
**Benefits**
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
**Accommodations**
**Flexible Working**
At Samsara, we embrace a flexible working model that caters to the

📌 Manager, Customer Success (Ciudad de México)
🏢 Samsara
📍 Ciudad de México