**YOUR DAY-TO-DAY**
- Provides regular supervision and mentorship over direct reports.
- Ensures regular and effective communication with direct reports on performance, goals, and coaching.
- Facilitate daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.
- Participates in client-related activities to include client calibration sessions and project planning.
- Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate.
WHAT YOU BRING TO THE TABLE!
- Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance. Excellent communication skills with the ability to communicate with many different levels of employees.
- Proven experience in Anti-Money laundering (AML) and/or Sanctions screening 1+ year.
- Experience conducting investigations in sanction screening, AML, and KYC for 1+ year.
- **Open to work on site during graveyard shift and weekends.**
- **1+ year of experience in a leadership/supervisory position and team management skills are required.

📌 Team Manager Fraud Lob Night Shift (Zapopan)
🏢 Alorica
📍 Zapopan