The functions of the SOA is to be a link between the customer and our sales team making sure the value of customer focus is always assured while working with sales and shipping teams to ensure delivery process in a time and efficient manor our clients. The agent must manage incoming orders in respect to customer agreements with respect to freight shipping and other policies.
**RESPONSIBILITIES**:
- Build sustainable relationships and trust with customers through open and interactive communication.
- Enter customer orders (solve/get answers to ambiguities) in the ERP.
- Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other internal departments to ensure timely resolutions.
- Manage customers inventory and make recommendations.
- Share pertinent information with customers: Prices list updates, Delivery Tracking, Credit reports, Open orders reports, RMA/RTS Status.
- Lead periodic key customers meetings to coordinate orders deliveries, quality cases, products transitions.




- Collaborate with customers to gather necessary information, as applicable, to support customer escalations.
- Report & collaborate with the sales account manager about Customer Trend.
- Analyse customer orders patterns and provide insights to the management.
- Communicate with customers to determine their forecast.
- Implement actions and strategies to win and engage customers.
**QUALIFICATIONS**:
- 1-2 Years experience with ERP & CRM Systems.
- MS Office suite - Specifically Excel Pivot tables
- 1-2 Years business to business experience in Customer Service and order management.
- Bachelor's degree.
Tipo de puesto: Tiempo completo
Sueldo: $1.00 - $2.00 al día
Beneficios:
- Protegido de gastos médicos mayores
- Servicio de comedor
- Vales de despensa
Tipo de jornada:
- Diurno
- Lunes a viernes
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Sales Operation Agent (Tijuana)
🏢 North American Production Sharing de México
📍 Tijuana