Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Integral 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
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- Responsibilities_
- _Administer regular production system support, including researching, diagnosing and resolving data integrity issues, system bugs, etc._
- _Open and track support tickets as needed and follow through with open issues reported from all business owners_
- _Follow up on production process failures, ensuring timely coordination of resolution and communication._
- _Evaluate current HR processes, technology and user requirements to develop technology solutions in support of business priorities._
- _Conducts analysis, identifies root causes and provides recommendations that influence business solutions._
- _Support Sarbanes Oxley (SOX) compliance audit requests._
- _Troubleshoot and remotely support time clock installations._
- _Use standard techniques to elicit and document business requirements, effectively identify process inefficiencies and make suggestions for modifications_
- _Elicit business requirements from business partners on smaller initiatives, leading the project through development, system integration testing and user acceptance testing._
- _Conduct system integration testing utilizing quality assurance best practices and documentation._




- _Consistently demonstrate analytical thinking both through verbal and non-verbal communications that is consumable by peers and management._
- _Ability to handle multiple assignments efficiently and provide suggested priorities to manager._
- _Open to learning additional technologies and integration practices._
- _Actively participate and take personal ownership in career through self-assessments, mid-year and annual reviews, goal setting and performance management._
- _Adapts to growth and change, is open to and generates new ideas. Handles pressure well, adjusts plans to meet the changing needs of a rapidly growing organization while simultaneously looking for foundational improvements._
- _Other duties as assigned._
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- Qualifications we seek in you!_
- Minimum Qualifications_
- _BE/ B Tech/ MCA/M Tech_
- _Excellent written and verbal communication skills_
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- Preferred Qualifications/ Skills_
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- _Experience in a ski resort or hospitality field_
- _Work order system experience, such as Heat, Jira, etc._
- _Professional Business Analyst experience in an Agile/Scrum Software Development environment._
- _Software Quality Assurance experience_
- _Test planning, use case development, test script creation and quality assurance_
- _MS Office, Visio, PowerPoint, MS Project_
- _Experience with MS Development Technologies, including VB6,.Net, SQL Server, SSRS, SSIS, etc_
- _Requirements gathering and documentation skills_
- _Process and technical writing skills_
- _Ability to work on multiple projects/tasks simultaneously_
- _Proven organizational and time
- management skills_
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Job_**_Senior Principal Consultant_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Apr 15, 2025, 7:30:23 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_

📌 Senior Principal Consultant Business Analyst HR Apps (Zapopan)
🏢 Genpact
📍 Zapopan