(L2) Incident Manager role in SM team.

Primary

Skill –

Incident management and

P1 Bridge management.

Change

Manager

Total experience:-8+Years

Relevant Experience:-5+Years -ITIL certified

-Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

-Support the design, development, delivery and management of communications.

-Conduct impact analyses, assess change readiness and identify key stakeholders.

-Provide input, document requirements and support the design and delivery of training programs.

-Complete change management assessments

-Identify, analyze and prepare risk mitigation tactics

-Identify and manage anticipated resistance

-Consult and coach project teams

-Create actionable deliverables for the five change management levers:



communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

-Support and engage senior leaders

-Coach managers and supervisors

-Support organizational design and definition of roles and responsibilities

-Coordinate efforts with other specialists

-Integrate change management activities into project plan

-Evaluate and ensure user readiness

-Manage stakeholders

-Track and report issues

-Define and measure success metrics and monitor change progress

-Support change management at the organizational level

-Manage the change portfolio

-Excellent Communication

📌 Subcontractor (Ciudad de México)
🏢 Birlasoft
📍 Ciudad de México