**Important**:
- ** A minimum B2 level of English is required for this position.**:
**Back Office Associate - Confie Tijuana**
**Responsibilities**:
- Handle and process new commercial claims across various coverage types, ensuring timely and accurate setup in Alliant’s system.
- Maintain up-to-date client records and documentation, supporting smooth account management for new and renewal policies.
- Provide responsive, real-time communication to strengthen client relationships and deliver excellent service.
- Perform administrative tasks related to new and existing accounts, ensuring efficient workflow and client satisfaction.
**Schedule and Availability**:
- ** Training**: Monday to Friday, from 8:00 a.m. to 5:40 p.m. (on-site and paid).
- ** Operations**:
- Monday to Wednesday: 7:00 a.m. to 5:00 p.m.
- Thursday and Friday: 7:00 a.m. to 4:00 p.m.
- ** Weekends off (Saturday and Sunday)**.
**Requirements**:
- Prior experience in a call center or administrative role.
- Proficient in both English and Spanish. (B2 or higher)
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with office software and databases.
**Join the Coolest Call Center in Tijuana!**
**Confie** is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
**Benefits**:
- Competitive salary with professional growth opportunities
- Comprehensive training and ongoing development
- Collaborative and team-oriented work environment
- Superior benefits compared to the legal requirements
- Weekly pay and productivity bonuses
- Rewards and recognition program
- Career advancement opportunities within the company
- Employee discounts on tuition with local universities
- Discounts with participating local businesses
- Paid training (including bonus)
- Excellent location accessible via public transportation
- Legal benefits
- Paid vacations and vacation premium
- Savings fund and voluntary savings plan
- Health services institution (IMSS)
- Federal Housing Credit Program (INFONAVIT/FONACOT)
**Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!