**Important**:
- ** A minimum B2/C1 level of English is required for this position.**:
**Tech Support Agent - Confie Tijuana**
**Requirements**:
- ** 1 Year in Tech Support Experience**:
- ** Knowledge and experience with the Salesforce tool**:
- Fluency in English and Spanish (both spoken and written)
- Proficient in Microsoft Office Suite
**Responsibilities**:
- Provide technical support for Salesforce, troubleshooting software, hardware, and connectivity issues while ensuring customer satisfaction and meeting SLAs.
- Document interactions, escalate complex issues, and ensure timely resolution.
- Educate customers on product features, best practices, and stay updated on Salesforce updates.
**Join the Coolest Call Center in Tijuana!**
**Confie** is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.




**Benefits**:
- Competitive salary with professional growth opportunities
- Comprehensive training and ongoing development
- Collaborative and team-oriented work environment
- Superior benefits compared to the legal requirements
- Weekly pay and productivity bonuses
- Rewards and recognition program
- Career advancement opportunities within the company
- Employee discounts on tuition with local universities
- Discounts with participating local businesses
- Paid training (including bonus)
- Legal benefits
- Paid vacations and vacation premium
- Savings fund and voluntary savings plan
- Health services institution (IMSS)
- Federal Housing Credit Program (INFONAVIT/FONACOT)
**Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!

📌 Tech Support Representative $25,114 Monthly (Tijuana)
🏢 Confie
📍 Tijuana