Job Description

Job Description
KEY RESPONSIBILITIES:
Ensure smooth and timely customs process flow.
Ensure accurate and timely client billing.
Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
Ensure accurate and timely data entry into our operating system.
Track and trace Customs files.
Verify documents received for Import and Export customs purposes are compliant and correct.
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

KNOWLEDGE, SKILLS AND BEHAVIOURS:
Knowledge:
Good knowledge of customs brokerage process and system essential




Understanding of ocean, transcon and air documentation process
Knowledge of air, road and ocean transport
Basic Accounting Knowledge

Skills:
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Basic English

Behaviours:
Positive and willing to help attitude
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

TRAINING AND QUALIFICATIONS:
Training Requirements:
· Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:
· 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Additional Information

Expeditors ofrece excelentes beneficios
Sueldo competitivo
Prestaciones superiores a la ley
Seguro de vida
Protegido de gastos médicos mayores
Plan de compra de acciones para empleados
Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits
Competitive salary
Features above the law
Life insurance
Insurance of major medical expenses
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.

📌 Ciudad de México | Billing Agent - Customs Brokerage
🏢 Expeditors
📍 Ciudad de México