Technical Support Supervisor

Position Summary The Technical Support Supervisor is responsible for providing technical assistance to the dealer network, supporting complex diagnostic activities, coordinating technical communications, and driving the continuous development of service technicians through structured training programs. This role serves as a key liaison between dealerships and headquarters to ensure efficient resolution of technical issues and the consistent application of service standards.

Key Responsibilities

- Provide timely technical support to dealer technicians and service departments for vehicle diagnosis and repair.
- Coordinate the resolution and escalation of technical issues with internal and general engineering teams.
- Develop and execute technical training plans to improve dealer service capabilities and technician performance.
- Support the implementation and communication of technical campaigns across the dealer network.
- Prepare, publish, and distribute technical bulletins, repair procedures, and service-related communications.
- Monitor recurring vehicle issues and support root cause analysis efforts.
- Ensure dealer compliance with technical standards, diagnostic procedures, and repair guidelines.
- Support new product launches and emerging technologies, including Hybrid and Electric Vehicles.
- Maintain strong working relationships with dealer service managers, technical specialists, and field service teams.
- Track technical performance indicators and provide recommendations for continuous improvement.

Qualifications

Education

- Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, or a related field.





Experience

- Minimum 6 years of experience in technical support, aftersales, field service, or technical training within the automotive industry.
- Proven experience supporting dealer networks and service operations.
- Experience handling technical escalations and vehicle quality concerns.
- Previous experience supervising technical support activities or coordinating field service teams is preferred.

Technical Knowledge

- Internal Combustion Engine (ICE) vehicles
- Hybrid and Electric Vehicles (HEV/EV)
- Powertrain systems
- Transmission systems
- Chassis, steering, and suspension systems
- Automotive electrical and electronic systems
- ADAS (Advanced Driver Assistance Systems)
- Infotainment and telematics systems
- Proficiency in:
- OEM diagnostic tools and OBD-II platforms
- Vehicle communication protocols (CAN, LIN, FlexRay, Ethernet)
- EV battery systems and high-voltage safety procedures
- Diagnostic methodologies and root cause analysis

Languages

- Advanced English (written and spoken).

Competencies

- Strong analytical and troubleshooting skills.
- Effective communication and presentation abilities.
- Training and coaching capability.
- Customer-focused mindset.
- Planning and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Teamwork and stakeholder management.
- Continuous improvement orientation.

Why Join Us? Be part of a growing automotive organization where you will contribute to enhancing technical excellence, strengthening dealer capabilities, and delivering an outstanding customer ownership experience through world-class service support.

📌 Technical Support Supervisor (Ciudad de México)
🏢 Geely Auto Mexico
📍 Ciudad de México