Technical Support Specialist (Polanco I Sección)

Technical Support Specialist (Polanco I Sección)

06 ago
|
UL Solutions External
|
Polanco I Sección

06 ago

UL Solutions External

Polanco I Sección

- Configuration and Troubleshooting

- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.

- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.

- Advise and assist customers in maintaining their use and configuration of the software solution(s).

- Configure the system as per defined requirements using the software user interface.

- Collaboration

- Collaborate with other team members on complex issues/requirements.

- Coach new team members.

- Participate in brainstorming sessions and contribute with creative ideas.

- Other responsibilities

- Attend customer meetings and calls as and when required.

- Provide training to customers on existing functionality.

- Perform additional duties as needed.

📌 Technical Support Specialist (Polanco I Sección)
🏢 UL Solutions External
📍 Polanco I Sección

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