**What you´ll do***:
- Process and follow up on export orders in the system, ensuring compliance with timelines, sales terms, and document accuracy.
- Manage approximately 15-20 international accounts across the Americas (U.S., Guatemala, and South America), primarily Henkel HCB distributors (retail, professional, and laundry sectors).
- Resolve issues such as billing errors, damaged products, credit note adjustments, delays, etc.
- Coordinate with internal departments such as logistics, warehouse, demand planning, and finance to solve problems.
- Ensure compliance with monthly billing targets by identifying deviations and root causes.
- Maintain constant and proactive contact with customers to anticipate needs and manage expectations.
- Prepare and analyze operational and commercial management reports.
***What makes you a good fit**:
- Bachelor’s degree in International Business, Foreign Trade, or a related field.
- 2 to 5 years of experience in Customer Service for exports (including previous experience in a call center or customer support).
- Intermediate to advanced English (ability to hold fluid conversations and understand technical foreign trade terms).
- Strong knowledge of export processes and Incoterms (responsibilities and obligations in international operations).




- Proficient in the full international order management process ("end to end").
- Advanced Excel skills.
- Clear, timely, and proactive communication skills with internal and external customers and cross-functional teams.
- Strong analytical skills to assess situations, generate quick solutions, and propose response strategies.
- Experience in preparing and interpreting billing reports and month-end analysis.
- Understanding of international operational risks (e.g., strikes, national conflicts, logistics disruptions).
- Ability to multitask, solve problems, and work under pressure.
- Advanced english level.
- Effective communication
- Customer orientation
- Problem-solving
- Analytical thinking
- Multitasking and prioritization
- Working under pressure
**Some perks of joining Henkel***:
- Flexible work scheme with versátil hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish

📌 Customer Service Export Specialist (Guadalajara)
🏢 Henkel
📍 Guadalajara