**Description**
This position assists in ensuring the efficient management and movement of train and engine crews using the Auto Crew Call system. It assists in coordination of lodging and transportation for crews with hotels, motels, and taxi companies.
**Accountabilities**
- Assists in handling all Auto Crew Call exceptions.
- Helps manage the Auto Crew Call system to support the transportation plan.
- Helps make hotel and motel reservations for crews.
- Coordinates with Works with taxi companies to transport crews between the trains and their lodging facility.
- Assists in issuance of bulletins and abolishment notices for train and yard jobs.
- Helps with creation of daily and monthly reports.
- Monitors and regulates crew boards at each location.
- Understands the relevant business metrics and applies effective tactics to sustain a culture of operational effectiveness that produces teams of high performing, engaged and empowered operational leaders.
- Identifies when a rule/regulation/policy has been violated and has one-on-one accountability conversations with an individual who has not met expectations, using KCS Candor, Aligning the Stars & KCS ABC's, and have the individual produce better results.
- Demonstrates KCS's commitment to being ONE TEAM - Living a Speak Up Culture - by using communication and interpersonal skills to enhance inclusion, civility, respect, innovation, safety, customer focus, teamwork within KCS, while encouraging and enabling others to do the same.




- Defines and communicates clearly the teams roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides pinpointed (specific & measurable) feedback on performance.
- Develops and retains a strong team of high performers; creates a challenging and rewarding work environment; organizes a diverse group of people into a cohesive team to leverage their energy, knowledge and skills; creates grassroots / localized events to train & develop others - including location-specific safety training, localized Speak Up events, regular recognition or team-building activities.
- Exemplifies KCS Vision, Values, and Culture interactions with coworkers, business partners, customers and stakeholders.
**Required**
- High School diploma or equivalent
- Minimum two (2) years of relevant operations experience, or equivalent combination of education and experience
- Acumen in one or more disciplines of railroad operations
**Working Conditions**
- Shift work is an essential function of this job.
- Employees must have the ability and willingness to support critically important railroad operations 24 hours per day/7 days per week, working various shifts as assigned. Schedule assignments may include after-hours, weekends and holidays.
- On-call responsibilities are an essential function of this job. Employees must have the ability and willingness to support operations of critically important systems and/or processes 24 hours per day/7 days per week. On-call assignments may include after-hours, weekends and holidays.
- This position may require mínimal travel up to 10% of the time.
**We Offer**
- Complete health and welfare benefits package
- Competitive salary
- Incentive plan
- Vacation plan
**EEO Statement

📌 Controlador/a de Llamadas / Manager, Crew Resources Mx (Monterrey)
🏢 CPKC
📍 Monterrey