Descripción y detalle de las actividades
- Provide accurate information about company products, services, and lead times.
- Process sales orders, quotes, and job requests in coordination with the production and sales departments.
- Track order progress and proactively communicate updates or delays to customers.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints.
- Work closely with engineers, technicians, and production managers to ensure job specifications are met and delivery timelines are adhered to.
- Assist with scheduling shipments, pickups, and installations as needed.
- Follow up with customers post-service to ensure satisfaction and identify areas for improvement.
Experiência y requisitos
2+ years of experience in customer service, ideally in a manufacturing or industrial setting.




Knowledge of metal fabrication, machining, or mechanical services is a strong plus.
Excellent communication, problem-solving, and multitasking skills.
Strong attention to detail and the ability to work in a fast-paced environment.
Bilingual
- 80% English
Ventajas
- Fondo de ahorro
- Uniforme
- Servicios medicos en planta
- Dia otorgado por cumpleaños
- caja de ahorro
- fondo de ahorro
- comedor
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Lunes a viernes
- 7:00am a 4:30pm
**Salario mensual neto** $1,000 - $2,000 MXN
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Intermedio
**Disponibilidad p. viajar** No

📌 Customer Service (Tijuana)
🏢 Bii De México
📍 Tijuana