About Klar
Let’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and credit offers and the future is bright for Klar! We have an exciting and ambitious roadmap to bring more features to our products so that we can better serve our users. We have served more than 2 million users since our launch in 2019!
We are also proud to have been certified in 2023 as a “Great Place to Work” in Mexico - we’ve worked hard to make that happen and will continue to make bigger strides in the future! Sound like a place you’d like to be?
Our people
If you join us at Klar, you’ll be welcomed to a team which is rich in many talents and we are very proud! With our head office in Mexico City, and remote tech hubs in Berlin and Argentina, we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!
Our values
Ownership - We own our successes & our failures as a team.
Excellence - We do everything to the best of our ability & always seek to achieve a new level of excellence in our work.
Inclusion - We believe we are stronger together and actively work to promote a safe, diverse, inclusive, and respectful culture.
Customer Obsession - We understand the value Klar can bring to its customers & it’s always at the forefront of our decisions.
Klarity - We communicate clearly & with authenticity. It’s in our name & it’s what we do.




The position and your daily adventures
We’re looking for a person who combines the rigor of operational execution with the creativity of modern AI-powered engagement. In this role, you’ll design, optimize, and scale intelligent CRM flows that personalize the customer journey across multiple touchpoints. You’ll work hand-in-hand with data, product, and brand teams to transform insights into impactful messaging strategies.
This is a full-time position based in our Mexico City office with a hybrid model, therefore we are looking forward to seeing you in our office 2-3 times per week.
What you can expect:
- Campaign Execution Support
- Coordinate with design, content, and product teams to gather assets and ensure alignment.
- Perform QA (quality assurance) to check links, personalization tags, and audience targeting.
- Customer Data Handling
- Help with the segmentation of user bases using predefined criteria (e.g., lifecycle stage, user behavior, etc.)
- Performance Monitoring
- Track and report on key CRM metrics (open rates, click rates, conversions, incrementality, etc.).
- Support the analysis of campaign results and customer behavior patterns.
- Documentation & Process
- Maintain campaign documentation and update process guidelines.
- Help document A/B test plans, results, and learnings.
- Customer-Centric Mindset




- Share observations from customer feedback, behaviors, or metrics to improve CRM communications.
- Participate in brainstorms for new engagement tactics or retention strategies.
What we are looking for:
- 1 year of experience in a similar position preferable in the Operations area and a Fintech company
- Bachelor’s degree
- Use of CRM workflows with tools like Braze, Salesforce, Iterable, or Customer.io.
- Use of SQL and/or tools like Looker, Amplitude, or Tableau to monitor performance, extract insights, and define success metrics.
- Ability to manage multiple tasks and support several campaigns at different stages.
- Knows about design and interpret A/B tests, funnel analyses, and incrementality testing.
- Basic copywriting skills are a plus.
- Advanced English level
Our offer to you:
- Competitive salary based on performance and experience
- Chance of earning Klar stock options
- 15 days of paid vacation per year; plus extended maternity and paternity leaves
- Vacation premium
- 30 days of Christmas bonus
- Food vouchers
- Medical Insurance
- Computer device
- Wellhub subscription to offer mental and physical health
- Sponsored coaching and therapy sessions via Modern Health
- A modern centrally located office in Mexico City with free drinks, snacks, and regular social events
- International work environment with amazing and highly skilled people
- A world class team that helps you evolve your skills in areas you're interested in
Klar is a safe place for everyone!
Should you require any accommodations through the recruitment process, please don’t hesitate to let us know how we can help!

📌 CRM Expert (Ciudad de México)
🏢 Klar
📍 Ciudad de México