**Role**: Account Manager
**Work Arrangement**: Fully remote
**Job Type**: Independent Contractor, Full-time
**Work Schedule**: Flexible, with core hours to align with business needs
**About Pearl Talent**:
Hear why we exist, what we believe in, and who we’re building for: Watch here
**Why Work with Us?**:
**About the Company**:
This company is a results-driven, fast-paced eCommerce agency specializing in Amazon brand management. With a focus on scaling brands, optimizing listings, and maximizing revenue, the company combines data-driven strategies with industry expertise to help clients succeed in the highly competitive Amazon marketplace. Our team thrives on innovation, collaboration, and a deep commitment to delivering measurable results.
**Key Responsibilities**:
- Serve as the primary point of contact for clients, ensuring clear and effective communication.
- Manage and resolve account-related issues, working proactively to prevent escalations.
- Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies.
- Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
- Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
- Provide periodic reports and insights to clients on account performance and potential improvements.
- Identify opportunities to enhance client satisfaction and maintain long-term relationships.




**Requirements**:
**Requirements**:
- 3+ years of experience in account management, customer success, or client-facing roles.
- Strong communication skills with the ability to manage client relationships effectively.
- Proven ability to problem-solve and handle account challenges with a proactive mindset.
- Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
- Experience working in a fast-paced environment with shifting priorities.
- Ability to work independently while collaborating with remote teams.
- 90-day probation period.
**Nice to Have**:
- Experience managing Amazon Seller Central accounts or working in an eCommerce-related field.
- Background in eCommerce agencies or Amazon-focused consulting.
- Understanding of basic Amazon policies and account health maintenance.
- Familiarity with reporting tools and performance tracking.
- Prior experience in a consumer products or retail environment.
**Benefits**:
- Remote Work: Fully remote—work from anywhere
- Generous PTO: 10 days PTO per year, plus public holidays and sick leave
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Integral Networking: Work and connect with professionals around the world
- Work-Life Balance: Balanced schedules that support a healthy work-life balance.

📌 Account Manager (Amazon Experience) (Ciudad de México)
🏢 Pearl
📍 Ciudad de México