Engineering Resolution Team (ERT) Engineer
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
**Who We Are**:
We are looking for a seasoned **L3 TAC Network Engineer** to join our elite GSD Organization within HPE Aruba Networking. You will act as the final escalation point for complex and high-priority technical issues involving Aruba wired and wireless infrastructure, network access control, and cloud-managed platforms (Aruba Central). This role requires a high level of technical depth, customer engagement, and cross-functional coordination.
**How you´ll make your mark**:
- Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers.
- Resolve complex issues involving:
- ArubaOS switches (CX and legacy)
- Aruba wireless LAN controllers and APs
- Aruba ClearPass (NAC)
- Aruba Central (cloud-based network management)
- SD-Branch, SD-WAN, and EdgeConnect platforms
- Reproduce customer issues in lab environments and provide detailed root cause analysis.
- Collaborate with HPE R&D;, QA, and Product Management teams to identify and escalate software bugs and feature enhancements.
- Write and maintain high-quality technical documentation and knowledge base articles.
- Lead technical bridges for major incidents and manage communications with stakeholders.
- Participate in on-call rotation for critical customer support.
- Mentor L1 and L2 engineers and contribute to process and tool improvements.
**About you**:
- Bachelor’s degree in Computer Science, Engineering,



or a related field.
- 5+ years of experience in enterprise network support or TAC engineering.
- Strong understanding of Layer 2/3 protocols, wireless technologies, and network security.
- Hands-on experience with Aruba products (wired, wireless, NAC, and cloud platforms).
- Familiarity with enterprise authentication protocols (802.1X, RADIUS, TACACS).
- Proficiency with tools like Wireshark, packet capture, and network diagnostics.
- Excellent problem-solving skills and a customer-first mindset.
**Preferred Qualifications**:
- Aruba Certified Switching Professional (ACSP) or Aruba Certified Edge Professional (ACEP)
- CCNP, CWNP, or equivalent certifications
- Experience with scripting (Python, REST APIs) and automation tools (Ansible)
- Knowledge of public cloud networking (AWS, Azure) and Zero Trust frameworks
**Why HPE Aruba Networking?**
- Work with cutting-edge technologies in a fast-paced, collaborative environment.
- Engage with global Fortune 500 customers and top-tier technical talent.
- Be part of a purpose-driven culture focused on innovation, customer success, and continuous learning.
**Additional Skills**:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps,



Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
**What We Can Offer You**:
**Health & Wellbeing**
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
**Personal & Professional Development**
**Unconditional Inclusion**
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
**Let's Stay Connected**:
mexico #aruba, #globalIT, #technologyandsoftware
**Job**:
Engineering
**Job Level**:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one general team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
**Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

📌 Engineering Resolution Team (Ert) Engineer (Guadalajara)
🏢 Hewlett Packard Enterprise
📍 Guadalajara