HR Advisor
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Hybrid Role: 3 days in the office / 2 days remote (home office)
Location: Insurgentes Sur, Mexico City
We are currently seeking an HR Advisor to join our diverse and dynamic team supporting our LATAM employee population. As an HR Advisor at ICON, you will provide critical support across HR functions, offering guidance and expertise to employees and managers on a range of HR matters. Your role will be instrumental in fostering a positive and inclusive work environment while ensuring compliance with HR policies and practices.
What You Will Be Doing:
- Provide HR Support to a wide variety of ICON’s internal teams.- Working to an agreed timeline, you will work to resolve and answer any HR related queries to the team.- Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process.- Advising employees and managers on all HR issues up to agreed point of escalation to HR Managers- Partnering with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate.- Educating the ICON community where possible services are provided through a self-service channel.- Contribute to the creation of solutions to improve and standardize (globally where possible)



the service by Identifying and recommending opportunities for improvement- Assess and allocate variable work that comes into the Service Centre- Ensure Individual development and continual service improvement
Your Profile:
- Bachelor's degree in human resources, business administration, or a related field, or equivalent experience.- English advanced and intermediate Portuguese preferable.- At least 2 years of similar experience in an HR role.- Strong interpersonal and communication skills, with the ability to provide clear and empathetic support to employees.- Good organizational skills and attention to detail, with the ability to manage multiple priorities effectively.- A proactive and solutions-oriented approach, with a commitment to continuous improvement in HR practices.
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What ICON can offer you:
- Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
- In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
- Our benefits examples include:
- Various annual leave entitlements- A range of health insurance offerings to suit you and your family’s needs.- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.- Life assurance- Adaptable country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our
careers site
to read more about the benefits ICON offers.

📌 HR Advisor (Ciudad de México)
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📍 Ciudad de México