**Job Description: Customer Support Specialist**
**Wexpand History**:At Wexpand, we connect talent with opportunities. We help foreign companies build high-performance teams in Mexico with a modern and human approach. We believe in talent, technology, and ideas that connect people. We're looking for someone who shares those values and can translate them into compelling designs.
**About the role: The**role is responsible for managing credentials for client systems and supported platforms. This position requires technical expertise, strong troubleshooting and analytical skills, as well as effective communication, to deliver high-quality service to both internal and external customers.
**Key Responsibilities**:
- Manage service requests for access credentials to client systems and platforms.
- Support internal employees and external (approved vendor personnel) customers.
- Vet service requests based on strict criteria, prerequisites, and requirements.
- Collaborate with stakeholders to ensure requests meet processing standards.
- Monitor processes, proactively identify issues, and ensure service quality.
- Ensure timely and efficient handling of service requests.
- Communicate clearly with customers regarding expectations and deliverables.
- Maintain accurate documentation,



including job aids, access requirements, and troubleshooting guides.
**Qualifications**:
- Advanced English (C1,C2)
- Bachelor’s degree in computer science, Computer Information Systems, or Management Information Systems
- Minimum of 2 years of relevant experience or training.
- Experience in construction, telecommunications, or engineering fields preferred.
- Equivalent combinations of education and experience will be considered.
**Soft Skills**:
- Proficient in Microsoft Office Suite and project management tools.
- Familiarity with Power BI for building business solutions and generating insights.
- Understanding of project management concepts and workflow automation.
**Technical Skills**:
- Ability to manage high volumes of service requests, including those impacted by system or process changes.
- Excellent written and verbal communication skills in English.
- Comfortable working in a fast-paced, deadline-driven environment.
**Schedule**:
- Monday to Friday from 7am to 5pm ONSITE
- $17k Net
Tipo de puesto: Jornada completa
Sueldo: $17,000.00 al mes
Tipo de jornada:
- Lunes a viernes
Lugar de trabajo: Empleo presencial

📌 Customer Support Specialist (Guadalajara)
🏢 Wexpand
📍 Guadalajara