The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:




- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PRINCIPALES FUNCIONES**:
- Brindar atención vía telefónica a clientes internos (ejecutivos de sucursal) y clientes internos.
- Realizar consultas específicas en productos Pyme personas físicas.
**REQUERIMIENTOS**:
- 2 años en experiência atención a cliente vía telefónica.
- Conocimiento en producto Pyme.
- Disponibilidad de horario (lunes a domingo, con ventana de atención de 8am a 9pm).
- Excel
- Básico, Intermedio.
- Atención a cliente.
- Escucha activa.
- Gusto por la lectura.
- Aprendizaje autodidacta.
- Amabilidad en el servicio
- Resolutivo (a)
- Adaptabilidad al cambio
- Técnicas de autoestudioJob Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex: Analista de Atención TelefónicaEstado de Mexico (Metepec)
🏢 Citigroup
📍 Metepec