**Administrative Customer Service Agent
- Plumbing Services**
**Proficient English C2 Required**
**Remote Full-time, Monday to Friday**
**18,000.00 Mexican Pesos a Month**
**Position Overview**
We’re looking for a **highly organized, English-fluent Administrative Customer Service Agent** to join our remote plumbing services team. This full-time role is focused on customer service and operations coordination, helping ensure a seamless experience for both customers and field technicians. You’ll also provide light administrative support in marketing and payroll, making you an essential part of our growing team. **Full-time, Monday to Friday, 9:00 AM - 6:00 PM (Mountain Standard Time - MST, Utah, US) On-Call Requirement: One weekend/month (bonus eligible)**
**Key Responsibilities Primary - Customer Service Representative (CSR)**
- Schedule service appointments and manage technician dispatch using **Housecall Pro** and **Podium** (training provided).
- Maintain accurate records and update tools such as **Google Sheets**, **Lead Tracker**, and internal systems.
- Use **QuickBooks** for **invoicing, lead tracking**, and **basic bookkeeping** (training provided).
- Ensure prompt responses to customer inquiries through **Gmail**.
- Provide professional, friendly,



and clear customer interactions in **fluent English (C2 level)**.
**Secondary - Administrative & Light Marketing Support**
- Support basic **marketing efforts** using **Facebook Meta** and **Canva** (e.g., posting updates, editing graphics).
- Help with occasional digital content updates and customer engagement activities.
**Qualifications**
- **C2-level fluency in English** (written and verbal) is **required**.
- 1-2 years of experience in **customer service or administrative roles**.
- Experience in the **plumbing or home services industry** is a **strong plus**.
- Comfortable using **Google Workspace (Sheets, Docs, Gma**:
- Strong attention to detail, multitasking, and time management.
- Proven ability to work independently in a remote environment.
- Familiarity with **Canva** and **Facebook Meta** for light marketing support is a plus.
**What We Offer**
- Competitive monthly salary of **18,000.00 MXN**:
- Adaptable **remote work opportunity**:
- **Training provided** for all major platforms (Housecall Pro, QuickBooks, Podium)
- **Bonus compensation** for on-call weekend hours
- Supportive and collaborative virtual team environment
Pay: $18,000.00 per month
Work Location: Remote

📌 Highly Experienced Customer Service Tech (México)
🏢 Tele-Help
📍 México