Job DescriptionWe are currently looking for a dedicated and motivated Team Leader to support ouroff hours operations.LatAm Assistance Team Leaderis responsible for leading a 24/7 high performing team in a high-volume, fast-paced Contact Center environment while maintaining a consistently high level of quality and Customer Service Excellence.
This support is provided through monitoring service level standard, team objectives, alignment with corporate strategic vision and performance management.The position is also the point of contact for escalated cases with the ability to transition an escalated call into a positive customer experience.KSA (Knowledge, Skills and Abilities/Attitudes)Knowledge of managerial principles (HR, priorities, projects)Knowledge of the Customer Contact Centre metricsKnowledge of the insurance industryExcellent verbal and written communicationPlanning,



time management and organizationalProblem Solving and keen analytical mindLeadershipExcellent interpersonal skills and professionalismProcess ImprovementAbility to adapt to change and act as a catalyst for changeResults driven individualCoaching abilitiesAbility to motivate and build a high-performance teamAbility to engage in strategy and vision developmentAbility to manage and measure workAbility to set priorities and make decisionsAbility to lead large groups of peopleAbility to lead people working during extended hoursCustomer focusedHighly organizedPassion for serving clientsPromotes collaboration and teamworkEstablishes trustDelivers customer valueLeverages innovationDelivers business resultsProficiency in the Microsoft suite of productsProficiency in customer service center applicationsRequirements and QualificationsBachelor's degree with business emphasis or equivalent5+ years of experience in related fieldBilingualThree (3) years supervisory experience#J-*****-Ljbffr

📌 Tl - Latam Assistance Team Leader - Mx (Xico)
🏢 Global Excel Management
📍 Xico