We are seeking a Partner Support Representative to join our newly created Affiliate Partner Support team. In this role, you will serve as the first point of contact for customers seeking assistance and information about our partner program. You’ll respond to general inquiries, provide guidance, and ensure a seamless support experience for partner customers and associated dealers.
**JOB DUTIES**:
- Respond to incoming inquiries from customers and/or dealers via phone in a professional and efficient manner
- Provide accurate information and support regarding the program, policies, and procedures
- Document all customer interactions thoroughly in the ticketing system
- Follow established workflows and escalate complex or unresolved issues to the correct internal function
- Maintain up-to-date knowledge of the partner program and any changes or updates
- Meet or exceed individual performance metrics and team service level goals
- Deliver a customer-first experience by demonstrating active listening, empathy, and clear communication




- Perform customer outreach as needed to better understand the partner experience, gather feedback, and ensure a positive interaction with our program
**MUST HAVE**:
- Customer service experience in a contact center environment is preferred
- Strong written and verbal English communication skills
- Ability to troubleshoot issues and follow escalation procedures
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced, team-oriented environment
**WHAT'S IN IT FOR YOU?**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a integral, innovative company shaping the future in its industry.
LI-MV1
LI-Hybrid

📌 Affiliate Program Support Representative (San Luis Potosí)
🏢 Resideo
📍 San Luis Potosí