_**JOB DESCRIPTION**:_
MAKING OUTBOUND CALLS ON REPOSSESSED ACCOUNTS RECEIVING INBOUND REDEMPTION CALLS MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE. IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW. PROVIDING OUTSTANDING CUSTOMER SERVICE MAINTAINING REQUIRED STANDARDS SET BY THE DEPARTMENT. ADHERENCE TO COMPANY POLICIES AND PROCEDURES
- **PROFILE**:_
HIGH SCHOOL DIPLOMA OR EQUIVALENT TWO YEARS OF EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD EXCELLENT CUSTOMER SERVICE SKILLS EXCELLENT COMMUNICATION SKILLS PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.) BILINGUAL ENGLISH/SPANISH IS A MUST
- **MODALITY**:_ Site
- **SCHEDULE**_
TRAINING SCHEDULE: TRAINING SCHEDULE (2 WEEKS): MONDAY TO THURSDAY: 9:00 TO 18:00 HRS AND FRIDAY 9:00 TO 18:30 HRS.
WORKING SCHEDULE: MORNING SHIFT: 09:00-19:00 MONDAY TO THURSDAY AND 09:00 TO 18:00 FRIDAY AND SATURDAY | (SUNDAY + 1 WEEK DAY OFF) LATE SHIFT: 12:00 - 21:00 ALL WEEK | (SUNDAY + 1 WEEK DAY OFF)



IT CHANGES DEPENDING US (DALLAS TIME ZONE)
BREAK AND LUNCH TIME: LUNCH TIME 1 HOUR
- **INCOME**:_
- BASE GROSS MONTHLY SALARY: $18,200.00
BONUS AND COMMISSIONS DETAILS:
- BONUS: $700 TO 7,000 (BASED ON OBJECTIVE/METRICS)
- **BENEFITS**_
- LAW BENEFITS $1,400 FOOD VOUCHERS (MONTHLY)
- 2% SAVINGS FUND
- 20 DAYS CHRISTMAS BONUS
- 6 PTO DAYS
- PRIVATE MEDICAL INSURANCE (1 YEAR AND A HALF OF SENIORITY)
Tipo de puesto: Jornada completa
Sueldo: A partir de $18,200.00 al mes
Beneficios:
- Vales de despensa
Pago complementario:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
- Bono mensual
Tipo de jornada:
- Incluye fines de semana
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Soft Collections Agent (Guadalajara)
🏢 Intugo
📍 Guadalajara