At KMS Technology Mexico, we are passionate about building innovative software solutions that drive impact. As part of an international tech company, we offer a collaborative and inclusive environment where your ideas matter and your growth is our priority.
**Responsibilities**:
This role requires excellent English communication skills, strong problem-solving abilities, and the capacity to learn new products and technologies quickly. You will play a key role in maintaining smooth IT operations and ensuring a positive support experience for internal and external users.
**Key Responsibilities**:
- Manage, troubleshoot, and resolve tickets in IT service management platforms (ideally Zendesk or similar).
- Document solutions, contribute to knowledge base articles, and improve support processes.
- Monitor system performance and proactively identify and address potential issues.
- Collaborate with IT and product teams to resolve recurring problems and improve service reliability.
- Deliver clear, professional,



and effective communication in English with end-users and stakeholders.
**Qualifications**:
- Proven experience providing L1 and L2 support for business systems.
- Familiarity with ticketing systems such as Zendesk, ServiceNow, or similar.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent English communication skills, both verbal and written.
- Strong organizational and multitasking abilities, with a customer-first mindset.
- Team player who is proactive, resourceful, and eager to improve IT support operations.
- Ability to travel overseas for training, as required by business needs.
**Benefits and Perks**:
**Location**: Can work from anywhere within Mexico (working from the office will be required time to time)
**Offices**:Av. de las Américas th, Country Club, 44610 Guadalajara, Jal.

📌 IT Support Engineer (Guadalajara)
🏢 KMS Technology
📍 Guadalajara