Job Title: US Import & Export Freight Specialist (Ocean & Air)
Location: Guadalajara, Jalisco, Mexico
Reports to: Operations Director
Salary: $25,000 – $30,000 MXN/month (gross, depending on experience)
About the Role
We are looking for a Freight Specialist to manage ocean and air freight operations on the US import/export trade lane, based in our Guadalajara office.
Responsibilities
Handle end-to-end ocean (FCL/LCL) and air freight operations for import and export shipments between Mexico and the USA
Coordinate with carriers, airlines, trucking companies, and overseas agents on bookings, capacity, and transit times
Prepare and verify shipping documents: Bill of Lading, Air Waybill, commercial invoice, packing list
Liaise with customs brokers (Agente Aduanal) for import/export clearance in Mexico
Track shipments and proactively update clients/HQ; resolve exceptions (delays, damages, shortages)
Maintain accurate records in CargoWise
Support billing reconciliation with carriers/airlines
Requirements




2+ years of experience in freight forwarding/logistics operations; US trade lane experience preferred
Hands-on experience with CargoWise (required) — must be able to process bookings, generate documents (B/L, AWB), and manage shipment records in the system
Working knowledge of ocean & air freight processes and Incoterms
Working proficiency in English (Mandarin a plus, not required)
Proficient in Excel
Strong analytical and problem-solving skills; able to quickly identify and resolve shipment issues
Quick learner, comfortable picking up new systems and processes with minimal supervision
Detail-oriented, able to multitask and handle multiple shipments under pressure
Versátil availability — willing to adjust working hours to align with US time zones and accommodate urgent shipment issues outside standard hours

📌 US Import & Export Freight Coordinator (Ocean & Air) (Guadalajara)
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