Responsible for coordinating and monitoring the claims operation. Generate quality and productivity indicators of your staff. Present periodically reports that are requested.
Implement the strategy to reach consistently the department's performance indexes: approval time, average repair cost, SLAs, etc.
Direct the team's activities to achieve the goals and implement improvements whenever necessary.
Operate under company policies and guidelines.
Provide technical support to the Technical/Actuarial Area in the development of new products.
Perform daily claims approvals (exchanges/repairs/payments) according to T&C; and level authorization.
Negotiate, lower rates of product repairs.
Perform daily claims approvals (repairs, exchanges and payments) according to their level of authorization.
Achieve the area's goals by directing the team and collaborating with the areas involved in claims management.
Perform as a coach for the team development: to contribute to the development of team performance through continuous follow-up and individual feedback based on performance indicators.
To remain technically and administratively up to date with aspects involving the regulation of claims.
Perform insurance operations in accordance with current regulatory laws.
we are looking
- **Over 5 years of experience leading teams in insurance operations.**:
- **Skilled in reporting performance indicators using dashboards in Excel and Power BI.**:
- **Focused on continuous improvement of operational processes.**
We offer
Salary and benefits above to low




Hibrid Model
**Helping People Thrive in a Connected World**
**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
**Company Overview**
Assurant is a leading integral business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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📌 Mobile Claims Coordinator (Ciudad de México)
🏢 Assurant
📍 Ciudad de México