**Cloud Solution Architect
- General Delivery**:
Mexico City, México, Mexico
+ 4 more locations
Date posted
**Oct 27, 2025**
- Job number
** **
- Work site
**0 days / week in-office - remote**
- Travel
**0-25**%**
- Role type
**Individual Contributor**
- Profession
**Customer Success**
- Discipline
**Cloud Solution Architecture**
- Employment type
**Full-Time**
**Overview**:
- With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S;) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S; is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S; and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S;, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Acts as the voice of the customer/partners from feedback tools and systems with mínimal guidance from more experienced peers. Contributes to identifying and/or translating customer/partner problems into industry solutions.



Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with mínimal guidance. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools. Delivers solutions in line with company methodologies with mínimal guidance from more experienced peers. Identifies new opportunities for Consumption, Usage & Unified expansion at scale with mínimal guidance. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with mínimal guidance from more experienced peers. Leverages market insights and demand signals. Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Identifies gaps that enable solutions to scale across customers with mínimal guidance from more experienced peers.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Qualifications**:
**Required/minimum qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts,



or related field AND 2+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- Advanced English level.
- Demonstrated experience working as an architect in a cloud environment.
- Experience in Enterprise IT Service Delivery.
- Experience presenting, whiteboarding, or demoing technical solutions to stakeholders.
**Additional or preferred qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years’ experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 2+ years’ experience working in a customer-facing role (e.g., internal and/or external).
- 2+ years’ experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 3 years working as a depth expert and technology owner or consultant for SCCM
- Ability to present to multiple levels of customer leadership.
- Ability to act as a consultant and architect for multiple customers.
- Broad knowledge across multiple scenarios:
- Windows Des

📌 Cloud Solution Architect- Global Delivery (Ciudad de México)
🏢 Microsoft
📍 Ciudad de México