At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.
Jellyfish is a general digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.
Reporting to the CRM Senior Director, we are looking for a CRM Analyst to join our team in Mexico City with a focus on design and delivery of CRM campaigns for our clients including delivery of our customer lifecycle planning products.
**Responsibilities**
- Ideate strategies for innovative retention and loyalty programs to improve customer lifetime value (CLV), increase loyalty and reduce churn rates.




- Collaborate with our creative team to design and create world class CRM campaigns.
- Work with the analytics team to understand business and customer needs and site analytics required to measure campaign success, including tagging strategies.
- Analyse campaign and data results and reporting campaign performance, summarising key insights, and offering recommendations.
**Qualifications**
- 2+ years of experience in CRM with working knowledge of marketing automation solutions (Acoustic, Salesforce Marketing Cloud, Pardot, Bloomreach, Braze, and Microsoft Dynamics)
- Experience in Marketing Automation and CRM campaign strategies and best practices
- Working knowledge of digital analytics tools (e.g., Adobe Analytics, Google Analytics) and Appsflyer (desirable)
- Experience in loyalty programs, specially in the retail sector
- Desirable knowledge of Customer Journey development.
- Experienced in data analysis and ability to interpret it.
- Knowledge in content grids, Tags for digital communication tracking
**Additional Information**
Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.
Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.
Growth, Your Way: You'll have access to Jellyfish Learn.
Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

📌 CRM Junior (Ciudad de México)
🏢 Jellyfish
📍 Ciudad de México