Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
In this role you’ll support financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the company’s commitment to operational excellence.
**Responsibilities**:
**Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.**
**Communicate proactively with customers to address billing questions, payment schedules, and account status.**
**Build strong working relationships that promote prompt resolution and positive business interactions.**
**Maintain thorough, accurate account histories within company systems.**
**Review supporting documentation—such as contracts and service records—to confirm adherence to payment terms and company policies.**
**Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals.**




**Participate in regular meetings to review account status and next steps.**
**Investigate and reconcile account variances by researching unapplied cash, misapplied payments, or open credits.**
**Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies**
**Identify opportunities to enhance Accounts Receivable processes, streamline communication between departments, and improve overall collection efficiency.**
Qualifications we seek in you!
Minimum Qualifications
**HS Diploma required**
**Experience using MS Office Suite, especially Outlook, Word, and Excel**
**Advance English level.**
Preferred Qualifications/Skills
**Bachelor’s degree in finance, Accounting, Business Administration, or related field preferable**
**Finance or accounting experience including internship**
**Prioritizing and multi-tasking, working well under pressure while maintaining attention to detail.**
**Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential.**
**Able to display effective interpersonal skills with all levels of employee, as well as the ability to communicate positively and effectively, verbally and in writing.**
Why join Genpact?
JobProcess Developer
Primary LocationMexico-Nuevo Leon
ScheduleFull-time
Education LevelHigh School Diploma/GED
Job PostingFeb 16, 2026, 10:13:34 PM
Unposting DateApr 18, 2026, 1:29:00 PM
Master Skills ListOperations
Job CategoryFull Time

📌 Process Developer - Collections (México)
🏢 Genpact
📍 México