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At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
We are looking for a proactive and experienced Billing Manager to lead our Order to Cash (O2C) billing operations for LATAM. This role is responsible for overseeing a team of more than 10 billing analysts, ensuring accurate and timely invoice processing, and maintaining compliance with client-specific requirements. The supervisor will drive operational excellence, support revenue assurance, and foster a culture of continuous improvement.
**Responsibilities**:
**Supervise daily billing operations and ensure timely and accurate invoice generation.**
**Lead and mentor your team, providing guidance, training, and performance feedback**
**Monitor billing KPIs and SLAs and implement corrective actions when needed.**
**Review complex billing cases and escalate issues appropriately.**
**Collaborate with cross-functional teams (Finance, Sales, Operations, Collections) to resolve discrepancies and support revenue recognition.**
**Generate and deliver invoices, credit and debit memos based on contractual terms and service delivery.**
**Ensure compliance with internal controls, audit requirements, and client-specific billing standards.**




**Drive process improvements and automation initiatives to enhance billing efficiency.**
**Prepare and present billing reports and metrics to management and stakeholders.**
**Act as a point of contact for client billing inquiries and ensure high levels of service delivery.**
**Evaluate workload and distribute it appropriately among your team. As well as assist when needed in the billing activities such as invoice or credit memos creation.**
Qualifications we seek in you!
Minimum Qualifications
**Bachelor’s degree in Finance, Accounting, Business Administration or related field.**
**Experience in Billing and solid knowledge of other OTC processes.**
**Experience in a supervisory or team lead role.**
**Strong leadership and team management skills.**
**Excellent problem-solving, communication, and stakeholder management abilities.**
**Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).**
**Proficiency in MS Excel and ERP systems (e.g. Oracle, SAP).**
**Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.**
**Advance English level**
Preferred Qualifications/ Skills
**Experience with automated billing systems and tools.**
**Familiarity with SLA-driven and Lean environments and client-specific billing models.**
Why join Genpact?
JobManager
Primary LocationMexico-Actual Leon
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingFeb 16, 2026, 9:36:56 PM
Unposting DateMar 19, 2026, 1:29:00 PM
Master Skills ListOperations
Job CategoryFull Time

📌 Manager - Billing (México)
🏢 Genpact
📍 México