The idóneo candidate will be responsible for providing exceptional customer support and ongoing case management, ensuring an outstanding client experience throughout the debt relief process.

- Key Responsibilities:

Customer Support: Deliver high-quality service while providing personalized assistance to assigned clients.
Case Management: Manage and monitor client accounts throughout the debt relief process, ensuring timely follow-up and accurate case progression.
Documentation: Maintain accurate and up-to-date client records and documentation within the company's system.
Client Assistance: Address client inquiries and provide clear, timely information regarding the status of their debt relief program.
Follow-Up: Maintain consistent communication with clients to keep them informed of updates and progress on their cases.

- Qualifications:
Language: Native-level English proficiency with excellent pronunciation (required), including outstanding verbal, written, and reading comprehension skills.
Education: High school diploma or equivalent (minimum requirement).
Experience: At least 6 months of experience in customer service or a call center environment.

Technical Skills: Basic computer proficiency and working knowledge of Microsoft Office applications.
Core Competencies
Exceptional verbal and written communication skills




Strong reading fluency and comprehension
Customer-focused mindset
Excellent organizational and follow-up skills
Ability to work collaboratively in a team environment
Strong problem-solving abilities

-What We Offer:
Net monthly base salary of MXN $15,000
Performance-based bonuses
Benefits required by Mexican labor law, including:
Social Security (IMSS)
Infonavit
Christmas bonus (Aguinaldo)
Paid vacation
Vacation premium
Paid training
Rotating work schedule from Monday through Saturday, based on operational needs
Saturdays: 9:00 a.m. – 6:00 p.m.
Fixed day off every Sunday
8-hour workday plus a 1-hour lunch break
Available Shifts
8:00 a.m. – 5:00 p.m.
9:00 a.m. – 6:00 p.m.
10:00 a.m. – 7:00 p.m.
Location
Centrally located office in Cancún, conveniently situated near Costco.-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
Menos de 1 año de experiencia
Idiomas: Inglés
Edad: entre 24 y 55 años
Conocimientos: Crm, Microsoft office, Seguimiento a clientes
Palabras clave: atencion, care, demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

📌 Customer Care Representative Call center (Cancún)
🏢 Contel Y Ferraez Abogados, S. C.
📍 Cancún