**_Ready to shape the future of work?_**
**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help integral enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**
**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**
**In this role we are looking for Accounts Receivable Manager whose objective is the maintenance of the Billing, Collections and Cash Application operations, focus on high-risk complaints impacting the business, one on one´s with DR, ongoing review of team productivity, resolving staff issues, auditing and controlling different activities of the team, as well as running reports, maintaining files and leading continuous improvement initiatives**
**Responsibilities**:
- **The Order to Cash manager will manage the whole collection and disputes process performed by the team.**:
- **Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc.**:
- **Creates new strategies to improve the collection process**:
- **Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily.**:
- **Creates reports showing the progress of the team’s efforts to collect debts and present them to internal customer during weekly meetings.**:




- **Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers.**:
- **Organize collection workload according to each collector´s experience, as part of the collection strategy.**:
- **DSO improvement and management of monthly A/R by Client**:
- **Aging analysis and bucket reduction (30+, 60+ and 90+)**:
- **Meet Monthly cash targets.**:
- **Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate free flow of payment activities by customers.**:
- **Cross check account balance and records at the end of daily operations to ensure that items bought are in line with amounts recorded.**:
- **Assist subordinates with collection activities in difficult cases.**:
- **Identify process improvement opportunities and drive implementation across OTC (Lean and Six Sigma projects)**:
- **Support Senior Leadership with day to day activities**
**People Manager, work close to teams and assure quality performance**
- **Ensure to meet Service Levels Agreement results (daily/weekly/monthly)**:
- **Ensure process controls are appropriately established, communicated to employees and timely audited.**:
- **Lead monthly process dashboard calls or weekly/fortnightly process related calls with client**:
- **Plan & execute people movement during high volume or attrition**:




- **Ensure knowledge retention and improvement in the team.**:
- **Establish & Handle client relationship through regular engagement with the client**:
- **Pro-actively identify the issues or client needs and take action**:
- **High customer service oriented**
**Qualifications we seek in you!**:** Minimum Qualifications**
- **Degree / College diploma in Business Administration, Finance, Accounting, or related fields/disciplines.**:
- **Experience in collections operations.**:
- **Experience on Credit, Billing and Cash Application processes, a plus.**
**- Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint**
- **Strong analytical/business reporting experience**:
- **Effective negotiation skills**:
- **Must be able to communicate firmly and clearly with internal and external customers**:
- **Creativity in handling issues: The leader must be creative in resolving customer complaints and disputes among team members.**
**- Decision making skills: The leader must be prepared to make quick decisions that will be satisfactory to customers and beneficial to his/her company; he/she should rely on his instinct to making good decisions most times.**
- **Experienced in business processes and operational requirements.**:
- **Superior commitment to excellent customer service**:
- **Advanced English Level**
**Preferred Qualifications/ Skills**
- **Bachelor’s degree in finance, Accounting or a related field or 5 years of equivalent work experience**:
- **3+ years of experience in business-to-business collections**:
- **3+ years of experience managing an accounts receivable or collections team.**:
- **International collections exposure is a plus.**:
- **Knowledge of BPCS or similar ERP**:
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📌 Manager - Collections & Disputes (Zapopan)
🏢 Genpact
📍 Zapopan