**Career Area**:
Product Support
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Description**:
**IT IS YOUR TIME!**
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our general dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Important**:
- **Don’t forget to include a resumé in English in your profile in Workday**:
**Role Definition**:
Provides support for dealer specific product or service development.
**What you will do**:
- Prioritizes development activities with dealers and accesses resources to support.
- Ensure adequate capability and capacity are in place at the dealers to deliver services growth.




- Cultivating and maintaining ongoing customer relationships.
- Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
**What you will have**:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**Service Excellence**: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
**Decision Making and Critical Thinking**: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
**Basic requirements**:
- Bachelor’s degree
- Pre-advanced English
- Pre-advanced Spanish
- Experience in the industrial sector
- Advanced/Fluent English & Spanish
- Experience in the mining sector
**Additional information**:
- Travel expectation is 40%.
**Some of the offered benefits**:
- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
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**Posting Dates**:
March 16, 2026 - March 19, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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📌 Senior Product Support Operations Representative (Ciudad de México)
🏢 Caterpillar
📍 Ciudad de México