Monitor IT support tickets with external vendors and ensure clear, effective communication and handoffs between regional and integral IT support teams.
- Assist with software integrations to ensure smooth deployment across systems.
- Manage and troubleshoot issues**related to Office productivity tools (Word, Excel, PowerPoint, Outlook).
- Support cloud-based environments, particularly AWS services (EC2, S3, IAM, etc.).
- Collaborate with the Sales Manager to align technical support with business objectives.
- Document technical procedures, solutions, and user guides.
- Contribute to projects involving AI tools and basic programming tasks.
- Maintain a high level of customer service and communication with internal teams.
- Assist in delivering basic cybersecurity training to new and existing employees.
- Help ensure company data is stored and organized according to established naming and security standards.
- Provide basic support for AI-based tools and platforms used by the business
- Assist IT and development teams in:
- Testing AI-enabled features
- Supporting automation tools and workflows
- Monitoring system behavior and performance




- Help users understand and adopt new AI-driven solutions Help document workflows, system changes, and technical procedures
- **Requirements**:
- Associate degree or technical training in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1-2 years of experience in technical support or IT help desk roles.
- Strong knowledge of Microsoft Office Suite.
- Hands-on experience with AWS cloud services.
- Familiarity with AI concepts and ability to support related tools.
- Basic programming skills (Python, JavaScript, or similar).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- English intermediate or above
Preferred Qualifications
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Knowledge of networking fundamentals (TCP/IP, DNS, VPN).
- Interest in emerging technologies and continuous learning.

📌 Junior Ithelpdesktechnician (Campeche)
🏢 Jambrina
📍 Campeche