Hiring: General Manager – Client Service / Customer Support (RCM)
Location: Guadalajara, Mexico
About AGS Health
AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a integral team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.
Role Overview
As a General Manager, you will lead end-to-end Customer Service / Contact Support operations within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcomes.You will own P&L;, client relationships, operational delivery, and talent strategy, while driving efficiency, transformation, and business growth.
Key Responsibilities
Operations & Delivery Excel
Lead large-scale customer service operations (patient billing, collections, insurance follow-ups, payment posting)
Manage P&L;, budgets, and cost optimization across multiple sites
Drive SLA adherence, operational efficiency, and process excellence initiatives
Monitor performance dashboards and implement improvements in reporting and governance
Lead capacity planning, workforce optimization, and business continuity strategies
Client & Stakeholder Management




Build and strengthen client relationships and act as a trusted advisor
Lead key client interactions including MBRs, QBRs, and escalation reviews
Partner with stakeholders to identify opportunities for account growth and service expansion
Stay updated on market trends and regulatory changes to enhance client value
Strategy & Transformation
Drive continuous improvement and digital transformation initiatives
Collaborate with cross-functional teams (HR, IT, Transformation, Talent Development)
Leverage technology and best practices to improve service delivery
Leadership & Talent Management
Lead and mentor 3–5 direct reports and 400–600+ team members.
Foster a high-performance, inclusive, and customer-centric culture
Partner with HR & TA teams on hiring, retention, and talent development
Support training, coaching, and employee engagement initiatives
What We're Looking For
Added Advantage for experience in U.S. Healthcare RCM operations
Minimum 7 years in leadership roles in Customer Service / Contact Support
Proven experience managing large teams (400+ workforce preferred)
Strong expertise in P&L; management, cost optimization, and multi-site operations
Deep understanding of patient financial services & call center operations
Experience in process improvement methodologies (Lean Six Sigma preferred)
Strong client management and stakeholder engagement skills
Knowledge of healthcare compliance (HIPAA)
Fluent in English and Spanish
MBA preferred
Why Join AGS Health?
Work with a global leader in healthcare
RCM Lead large-scale, high-impact operations
Be part of a growth-focused, innovation-driven organization
Competitive compensation + performance bonus+ benefits
Ready to lead and transform healthcare customer service operations? Apply now or share your profile!

📌 General Manager Contact Support (Guadalajara)
🏢 AGS Health
📍 Guadalajara