Job description:
The Customer Service Analyst is responsible for managing customer orders and ensuring accurate invoicing while maintaining effective communication with customers, production planning, logistics and warehouse teams. This position monitors inventory availability, delivery schedules and shipment status to ensure on-time delivery and high levels of customer satisfaction.
The role supports daily order management through ERP systems, coordinates shipping documentation, ASN transmissions, sales orders, prototype and sample shipments, and transportation logistics. The Customer Service Analyst also manages packaging requirements, customer delivery commitments, shipment tracking, and continuous system updates to support operational efficiency and customer requirements within the automotive industry.
Qualifications:
- Bachelor's Degree in Business Administration, Industrial Engineering, Mechanical Engineering, International Business, or related field.
- Experience in Customer Service within the automotive manufacturing industry.
- Advanced English (C1 level or higher) required, with the ability to communicate effectively in verbal and written interactions with customers, corporate teams,



and international stakeholders.
- Experience working with ERP systems, preferably SAP.
- Strong analytical, organizational and problem-solving skills.
- Ability to interact effectively with customers, logistics providers and cross-functional teams.
**Requirements**:
- Advanced knowledge of ERP systems and customer order management.
- Experience with invoicing systems and ASN transmissions.
- Advanced Microsoft Office skills, especially Excel.
- Knowledge of transportation and logistics processes.
- Experience managing customer delivery schedules and shipment tracking.
- Knowledge of packaging requirements and customer packaging approvals.
- Basic knowledge of IATF 16949 and ISO 14001 standards.
- Ability to negotiate delivery dates and resolve customer concerns.
- Experience with automotive customer portals (GM Supply Power, DDL, Super G preferred).
- Must be able to participate in meetings, presentations, and customer communications in English on a daily basis.
Pay: $23,000.00 - $40,000.00 per month
Work Location: In person

📌 Customer Service Analyst (Monterrey)
🏢 Original Equipment Solutions (OESL)
📍 Monterrey