Requisition ID: 24862
- Job Category: Manufacturing
- Career level: Professional
- Contract type: Permanent
- Location: Puebla, MX
**Job Summary**:
We are looking for a **Customer Service Representative** to join our team and provide exceptional support to our clients. This role is key in ensuring smooth communication, accurate order management, and a positive customer experience. You will be the link between our customers and internal teams, helping us deliver on our promise of quality and reliability.
**Key Responsibilities**:
- **Customer support** — Handle inquiries, resolve issues, and provide timely responses to clients.
- **Order management** — Process orders, returns, and adjustments with accuracy.
- **Documentation** — Maintain records and ensure compliance with company policies.
- **Collaboration** — Work closely with sales, logistics, and finance teams to ensure seamless service.




- **Continuous improvement** — Identify opportunities to enhance processes and customer satisfaction.
**Qualifications**:
- Bachelor’s degree in Business, Administration, or related field (or equivalent experience).
- 1-3 years of experience in **customer service, sales support, or administrative roles**.
- Advanced English (written and spoken).
- Strong communication and organizational skills.
- **Customer service oriented mindset** with problem-solving abilities.
- Proficiency in MS Office; ERP/CRM systems knowledge is a plus.
**What We Offer**:
- Opportunity to work in a **general company** recognized for innovation and excellence.
- Professional growth and development within Customer Service and Operations.
- A collaborative and dynamic work environment.
- The chance to make a real impact by supporting customers across the Americas region.

📌 Customer Service Representative (Heroica Puebla de Zaragoza)
🏢 SKF
📍 Heroica Puebla de Zaragoza