**Join our Team**:
**About this opportunity**:
At Ericsson, we are shaping the future of connectivity. We are looking for a talented and ambitious Recovery Architect to join our Customer Support Organization in Mexico City.
This opportunity is designed for recent graduates and early-career professionals (up to 2 Years of Experience) who are passionate about technology, problem solving, and system architecture. As a Recovery Architect, you will work alongside highly experienced technical specialists, supporting customers across Mexico and the Caribbean in designing, analyzing, troubleshooting, and restoring complex end-to-end solutions.
You will gain hands-on exposure to cutting-edge technologies including Cloud Infrastructure, Virtualization, IP Networking, Linux, Databases, and Telecommunications Systems, while developing the skills and expertise. If you are curious, analytical, customer-focused, and eager to accelerate your technical career, we would like to hear from you.
**What you will do**:
As a Recovery Architect, you will contribute to the analysis, design, and recovery of complex technical environments by:
- Supporting the design and development of customer solutions based on business and technical requirements, with a focus on IT/IP, cloud, VNFs and CNFs.
- Analyzing and troubleshooting complex, multi-domain issues affecting customer networks and services, identifying dependencies and interactions across systems.
- Collaborating with customers, delivery organizations, support teams, and technical experts to gather, clarify, and document requirements and recovery strategies.
- Leveraging existing technical documentation, reference architectures, and industry best practices to develop efficient and scalable solutions.
- Contributing to the definition of hardware, software, database, and virtual infrastructure requirements for customer deployments.
- Supporting solution adaptations and configurations in accordance with Ericsson standards,



methodologies, and product guidelines.
- Assisting implementation, testing, system integration, and service recovery activities to ensure solution availability and operational excellence.
- Developing expertise in end-to-end network architectures, telecommunications systems, and emerging cloud-native technologies.
**The skills you bring**:
You should have a solid understanding of:
- Linux Operating Systems
- IP Networking
- Databases
- Virtualization and Cloud Technologies
- Strong analytical and problem-solving mindset.
- Ability to interpret technical documentation, logs, traces, and system outputs.
- Passion for learning and understanding how complex systems interact across multiple technology domains.
- Excellent communication skills, capable of explaining technical concepts to both technical and business stakeholders.
- Customer-first attitude with strong ownership and accountability.
- Ability to manage multiple priorities and drive issues through resolution.
- Collaborative mindset and ability to work effectively in multicultural and geographically distributed teams.
- English (Advanced - Mandatory)**Written and spoken proficiency is required - The role involves daily interaction with customers across Mexico and the Caribbean, as well as collaboration with integral teams and business units.
**Preferred Qualifications**
The following certifications are considered an advantage:
- Linux Certifications
- Networking Certifications
- Cloud and Virtualization Certifications
**Why join Ericsson?**At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**- Primary country and city**: Mexico (MX) || Mexico City
**Req ID**:

📌 Recovery Architect (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México