**Job Information**:Department Name- ALLIANTJob Type- Full timeService Now Ticket- INC*******Industry- CommunicationsModality- HybridWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 05/06/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****The Quality Assurance Analyst is responsible for monitoring and evaluating inbound/outbound/side-by-side interactions for tracking issues in the quality process, tools, or systems, providing feedback and coaching to improve performance, develop training programs, and maintain a close working relationship with other department personnel to meet and maintain product quality.Responsibilities and functions- Provide feedback/coaching according to company standards- Identify and remedy defects within the production process- Transfer knowledge & skills- Lead quality talks for new hires and cross-trainees- Participate & lead call listening/calibration sessions- Provide support for new hires during OJT- Floor support for agents- Attend and participate in all appropriate meetings- Ensure user expectations are met during the testing process- Assist in investigating and correcting quality-related issues (Complaints & CSAT)- Provide proactive recommendations and offer corrective actions to ensure quality.
- Assist in the implementation of ops policies, procedures, quality systems, and programs- Participate in all regulatory, third-party, and customer audits and inspections- Maintain a fair and professional attitude- Perform other duties as directed by the quality department management**Requirements**:- Bachelor's degree (Desirable)- Advanced English level- Windows Office knowledge: Word, Excel, PowerPoint- Insurance industry knowledge- Learning capacity- Active listening- Specialized knowledge (Desirable)- Lean Six Sigma / focus improvement approach**Benefits**:- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities

📌 Quality Assurance Analyst (Tijuana)
🏢 Seguros confie
📍 Tijuana