Job Description

- Quality Leadership & Operations

- Supervise daily activities of quality inspectors, technicians, and auditors on assigned shifts.
- Ensure compliance with company quality standards, customer specifications, and regulatory requirements.
- Monitor manufacturing processes to identify and address quality issues proactively.
- Support production teams in maintaining product quality and achieving operational goals.
- Lead containment activities for non-conforming materials and products.

- Quality Systems & Compliance

- Maintain compliance with Quality Management Systems (QMS) such as ISO 9001, IATF 16949, AS9100, or other applicable industry standards.
- Ensure proper documentation of inspections, audits, corrective actions, and quality records.
- Participate in internal, customer, and third-party audits.
- Monitor adherence to standard operating procedures and work instructions.

- Problem Solving & Continuous Improvement

- Lead root cause analysis investigations using methodologies such as 5 Whys, Fishbone Diagram, 8D, and DMAIC.
- Implement corrective and preventive actions (CAPA) to eliminate recurring defects.
- Analyze quality performance metrics and identify opportunities for improvement.
- Drive continuous improvement projects focused on scrap reduction, yield improvement, and customer satisfaction.

- Team Leadership

- Recruit, train, coach, and develop quality personnel.
- Conduct performance evaluations and provide ongoing feedback.
- Promote a culture of quality, accountability, and continuous improvement.
- Coordinate staffing and workload distribution to support production requirements.

- Customer & Supplier Quality Support

- Address customer quality concerns and coordinate responses to quality complaints.
- Support supplier quality initiatives and evaluate supplier performance.




- Participate in customer visits, audits, and quality review meetings.

- Qualifications Education

- Bachelor's Degree in Engineering, Quality Management, Industrial Engineering, Manufacturing, or related field preferred.
- Equivalent combination of education and experience may be considered.

- Experience

- 3–5 years of quality experience in a manufacturing environment.
- Minimum 1–3 years of supervisory or team leadership experience.
- Experience with quality management systems and quality improvement methodologies.

- Technical Skills

- Strong knowledge of quality tools and methodologies:
- Statistical Process Control (SPC)
- Root Cause Analysis
- FMEA
- Control Plans
- 8D Problem Solving
- Lean Manufacturing
- Six Sigma principles

- Proficient in Microsoft Office and quality reporting systems.
- Experience with ERP and manufacturing systems preferred.

- Competencies

- Leadership and team development
- Strong analytical and problem-solving skills
- Effective communication and presentation abilities
- Decision-making and conflict resolution
- Customer-focused mindset
- Attention to detail
- Organizational and project management skills
- Continuous improvement orientation

- Key Performance Indicators (KPIs)

- First Pass Yield (FPY)
- Scrap and rework reduction
- Customer complaint rate
- Internal and external defect rates
- Corrective action closure effectiveness
- Audit findings and compliance performance
- Cost of Quality (COQ)
- Employee training and development completion

- Working Conditions

- Manufacturing plant environment.
- Frequent interaction with production personnel and cross-functional teams.
- May require standing, walking, and occasional lifting.
- Flexibility to support multiple shifts and weekend production, as needed.

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📌 Supervisor Manufacturing Quality (2nd Shift) (Mexicali)
🏢 Vertiv
📍 Mexicali