Request

- Excellent verbal and written communication skills

- Experience around 2-4 Year minimum related to L2 production support experience

- Experience of working in a global team.

- Excellent organization and coordination skills.

- Strong problem-solving skills and an ability to learn rapidly on-the-job.

- Self-motivated, ability to identify and resolve issues with minimal oversight.

- Experience in financial services is plus.

- Cloud Application and respective infrastructure Knowledge is a plus.

Technical Expertise: ->

- Programming and scripting of operational administration tasks in Unix & SQL

- Scripting: Basic knowledge of Shell/Python/PowerShell for automation and log analysis.

- Familiarity with any tools such as Splunk, Grafana, Pagerduty, WatchTower, Checknanny or AppDynamics.

- Experience with tools like ServiceNow, Jira or Remedy for incident and change management.

- Networking Basics: Understanding of DNS, IP, firewalls, load balancers, ports etc

Willing to work under pressure: ->

- Actively supported troubleshooting and outages in coordination with engineering, developer teams, and outage management

- Proactively identify problems, suggest fixes, and work towards ultimate resolution





- Previously worked in a large organization or with international teams across multiple time zones and possible rotation in weekends

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of general enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

📌 UNIX-SQL Support (Ciudad de México)
🏢 Infosys
📍 Ciudad de México