The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- Título universitario/de licenciatura en sistemas/administración o experiência equivalente.
- ** Conocimiento de programación en Visual Basic (VBA)**:- ** Manejo de Bases de Datos - Análisis de Datos**:- ** Conocimiento en programación**:- Conocimiento técnico en patrones de diseño- ** Conocimiento y habilidades de PO (product owner)**:- ** Conocimiento en EUC técnico**:- ** Políticas de EUC**:- ** Planes de remediación internar de herramientas digitales**:- ** Controles de EUC**:- Experiência en atención/soporte a clientes- Facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.
- Facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.
- Habilidad de trato y relaciones interpersonales cordiales- Habilidades comprobadas de organización y gestión del tiempo.
- Colaboración y trabajo en equipo- Compromiso con el cumplimiento a las políticas Institucionales- Habilidad para dar seguimiento a las actividades asignadas.
- Tener visión proactiva, con clara misión en sus resultados y objetivos- Cualificado creativo**EL OBJETIVO DE LA POSICIÓN ES**:- Administración de controles- Documentación relacionada a las políticas de EUCs.
- Atención y soporte a las áreas sobre temas de EUCs.
**EL HORARIO Y MODALIDAD DE LA POSICIÓN ES**:- REVOLUCIÓN NO.
****- ** HIBRIDA**(3 en Oficina / 2 en casa)- Lunes a viernes- 9 a 18 h**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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🏢 Citi
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